A person answers these. Not a ticketing system, and not a bot — which also means a reply can take a working day rather than a minute.
hello@lilacminds.com — for anything at all: a question before you buy, a problem during an assessment, a refund, or a request about your data. This is the address on your receipt, and it is the fastest route for anything that needs a record.
+91 82007 11499 — best for booking a session or a quick question. Monday to Saturday, 10am to 7pm IST.
Post
Lilac Minds
Krishna Nagar Main Road
Jamnagar, Gujarat
India
What to include
If it is about a payment, the invoice number from your receipt email gets it resolved fastest. If it is about an assessment that went wrong, tell us which one and roughly when — we can see the sitting from our side and we do not need you to reconstruct it.
If you are in distress
This is not a crisis service and nobody monitors these channels overnight. If you need to talk to someone now, Tele-MANAS is free and open 24 hours on 14416 or 1800-891-4416. In an emergency, call 112.